Terms & Conditions

Welcome to the website of Northern Electrical – Power Engineering Solution Pvt. Ltd. (“Northern Electrical”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, including the information, products, services, resources and other content made available through the website.

By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue your use of the website.

1. About Our Website

This website is intended to provide information about Northern Electrical, our products, services, solutions, capabilities and areas of operation.

The information presented on the website may include details relating to:

• UPS Solutions
• Battery Solutions
• Inverter Solutions
• Voltage Stabilizer Solutions
• Battery Charger Solutions
• HT Equipment Supply & Installation
• Electrical AMC Services
• Supply Chain Management
• Thermal Management Solutions
• Power Backup Accessories
• Isolation Transformer Solutions

The information is provided for general informational and business enquiry purposes and should not automatically be considered a final technical, commercial or contractual offer.

2. Acceptance of Terms

By accessing or using this website, you confirm that:

• You have the legal capacity to use the website.
• You will use the website only for lawful purposes.
• You will not use the website in a manner that violates applicable laws or regulations.
• You will not knowingly interfere with the operation or security of the website.
• You will provide accurate information when submitting an enquiry or contact form.

Northern Electrical reserves the right to modify, update or revise these Terms & Conditions at any time without prior notice. Continued use of the website after changes are published will constitute acceptance of the revised terms.

3. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, product specifications, service details, availability, technical information, images, descriptions and other content may change from time to time.

Northern Electrical does not guarantee that every piece of information on the website will always be:

• Complete
• Accurate
• Current
• Error-free
• Suitable for every particular application

Users should contact our team directly for confirmation of current product specifications, pricing, availability, technical suitability and commercial terms before making purchasing or project decisions.

4. Products & Services

Our website provides information about various products and services offered by Northern Electrical.

The availability of any product or service may depend on factors including:

• Customer requirements
• Technical specifications
• Project location
• Equipment availability
• Manufacturer availability
• Site conditions
• Commercial terms
• Project scope

Listing a product or service on the website does not necessarily guarantee its availability at any particular time. Specific product specifications, warranties, delivery schedules, installation requirements and commercial terms will be communicated separately where applicable.

5. Product Specifications

Product specifications, technical ratings, dimensions, capacities, features and other technical information displayed on the website may be subject to change.

Where products are supplied from third-party manufacturers or brands, the manufacturer's latest specifications and documentation may apply. Customers should verify the final technical specifications before placing an order or approving a project.

Northern Electrical shall not be responsible for decisions made solely on the basis of outdated or incomplete website information.

6. Quotations & Commercial Enquiries

Information submitted through our website, including quotation requests and enquiry forms, is considered a request for information or commercial discussion.

Submitting an enquiry does not create a binding contract between the customer and Northern Electrical. Any quotation, proposal or commercial offer provided by Northern Electrical may be subject to:

• Product availability
• Technical approval
• Site assessment
• Scope of work
• Applicable taxes
• Delivery conditions
• Installation requirements
• Payment terms
• Validity period mentioned in the quotation

A binding business relationship will exist only after the applicable commercial terms and documentation have been formally accepted by both parties.

7. Installation & Technical Services

Where installation, commissioning or technical services are provided, the scope of such work will depend on the specific project requirements and agreed commercial terms.

Installation requirements may vary based on:

• Site conditions
• Electrical infrastructure
• Equipment specifications
• Safety requirements
• Access to the installation location
• Customer-provided infrastructure
• Applicable technical standards

Any additional work outside the agreed scope may be subject to separate approval and charges.

8. Electrical AMC Services

Northern Electrical may provide comprehensive or non-comprehensive Electrical AMC services depending on the customer's selected service scope.

The exact scope of AMC services will be defined in the applicable proposal, agreement or service documentation. AMC services may include preventive maintenance and breakdown support according to the agreed terms.

Items, equipment, repairs or replacement components not covered under the selected AMC scope may be charged separately.

9. Third-Party Products & Manufacturers

Northern Electrical may supply products manufactured by different brands or third-party manufacturers.

Product warranties, manufacturer policies, technical specifications and warranty conditions may vary from one manufacturer to another. Where applicable, warranty claims may be subject to the manufacturer's terms and conditions.

Northern Electrical will assist customers with applicable processes where required, but final warranty decisions may remain subject to the relevant manufacturer or authorized service provider.

10. Pricing & Availability

Prices and product availability may change without prior notice.

Any pricing displayed on the website, where applicable, should not be considered a final commercial quotation unless expressly confirmed by Northern Electrical. Final pricing may depend on:

• Product model
• Capacity
• Quantity
• Configuration
• Installation requirements
• Delivery location
• Applicable taxes
• Transportation
• Project scope

Customers should request a formal quotation for current pricing and availability.

11. User Enquiries & Information

When you submit information through our website, you agree to provide information that is accurate and complete. This may include:

• Name
• Company name
• Phone number
• Email address
• City or location
• Product or service requirement
• Project information
• Other information voluntarily provided by you

You agree not to submit false, misleading, fraudulent or unlawful information. We reserve the right to disregard or reject enquiries that appear to be spam, fraudulent, abusive or unrelated to our business.

12. WhatsApp & Communication

Where the website provides a WhatsApp enquiry option, submitting an enquiry may redirect you to WhatsApp or another third-party communication platform.

Your use of WhatsApp and other external communication platforms is subject to their respective terms and privacy policies. Northern Electrical does not control the policies, availability or operation of third-party communication platforms.

13. Intellectual Property

All content available on this website, unless otherwise stated, may be protected by applicable intellectual property laws. This may include:

• Company name
• Logo
• Brand elements
• Text
• Graphics
• Images
• Icons
• Website design
• Page layouts
• Videos
• Other original content

You may not reproduce, copy, modify, distribute, republish, sell or commercially exploit website content without prior written permission from Northern Electrical or the applicable rights holder.

Third-party trademarks, logos and brand names displayed on the website remain the property of their respective owners.

14. Acceptable Use

You agree to use the website responsibly and lawfully. You must not use the website to:

• Commit or encourage unlawful activities
• Attempt unauthorized access
• Introduce malicious code or harmful software
• Interfere with website functionality
• Collect information through unauthorized methods
• Submit fraudulent enquiries
• Impersonate another person or organization
• Misuse contact or enquiry forms
• Attempt to damage or disrupt website infrastructure

Northern Electrical reserves the right to restrict access where misuse or suspicious activity is identified.

15. External Links

Our website may contain links to external websites, platforms, manufacturers, service providers or other third-party resources.

These links may be provided for convenience or informational purposes. Northern Electrical does not necessarily control or endorse the content, policies, availability or practices of third-party websites. Users should review the terms and privacy policies of external websites before using them.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Hosting problems
• Network failures
• Security updates
• Software updates
• Circumstances beyond our reasonable control

We reserve the right to modify, suspend or discontinue any part of the website without prior notice.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Northern Electrical does not guarantee that:

• The website will always be available.
• Website content will always be completely accurate.
• The website will be free from technical errors.
• The website will be free from viruses or harmful components.
• Information will be suitable for every specific business or technical requirement.

Customers should obtain professional technical advice and confirmation before making decisions involving electrical equipment, power infrastructure or engineering projects.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Northern Electrical shall not be liable for losses or damages arising solely from the use of or reliance upon general information available on the website.

This may include, where legally permitted:

• Business interruption
• Loss of data
• Loss of profits
• Loss of opportunity
• Indirect or consequential losses
• Decisions made solely on website information

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

19. Technical & Safety Requirements

Electrical, high-tension and industrial equipment can involve significant technical and safety considerations.

Information provided on this website should not be interpreted as a substitute for professional engineering assessment, site evaluation, safety procedures or applicable statutory requirements. Customers should ensure that electrical installations, modifications, maintenance and equipment operation are carried out by appropriately qualified personnel and in accordance with applicable requirements.

20. Changes to Products & Services

Northern Electrical reserves the right to modify, add, remove or discontinue products and services without prior notice. Changes may occur due to:

• Manufacturer updates
• Product lifecycle changes
• Availability
• Technical developments
• Business requirements
• Regulatory requirements
• Supply chain conditions

The latest confirmed commercial or technical documentation will take precedence over general website information.

21. Privacy

Any personal information submitted through our website may be handled according to our Privacy Policy.

By submitting an enquiry, you acknowledge that Northern Electrical may use the information provided to respond to your enquiry, communicate regarding requested products or services and provide relevant business information. For more information about how personal information is handled, please refer to our Privacy Policy.

22. Confidentiality

Customers should avoid submitting confidential technical, financial or proprietary information through publicly accessible website forms unless specifically requested and appropriate security arrangements are in place.

Where confidential information is required for a project, the parties may establish appropriate confidentiality arrangements separately.

23. Force Majeure

Northern Electrical shall not be responsible for delays or inability to perform obligations caused by circumstances beyond reasonable control. Such circumstances may include, but are not limited to:

• Natural disasters
• Fire
• Flood
• Government restrictions
• War or civil disturbance
• Strikes
• Transportation disruptions
• Supply chain disruptions
• Manufacturer delays
• Power or network failures
• Other unforeseen events

Any affected obligations may be subject to reasonable adjustment depending on the circumstances.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of this website or related matters shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter and location applicable to Northern Electrical.

Note: The company should have its legal advisor confirm the appropriate jurisdiction before publishing this section.

25. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain effective.

26. No Waiver

Failure by Northern Electrical to enforce any provision of these Terms & Conditions shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

27. Updates to These Terms

Northern Electrical may update these Terms & Conditions from time to time to reflect changes in:

• Business operations
• Products and services
• Website functionality
• Applicable laws
• Regulatory requirements
• Business policies

The updated version will be published on this page with a revised “Last Updated” date. Users are encouraged to review this page periodically.

28. Contact Us

If you have any questions regarding these Terms & Conditions, our products, services or website, you can contact us through the details provided below.