Privacy Policy

At Northern Electrical – Power Engineering Solution Pvt. Ltd. (“Northern Electrical”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or interact with our website.

By using our website or submitting information through our contact, enquiry, quotation or other forms, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website. Depending on how you use the website, this information may include:

• Full Name
• Company Name
• Phone Number
• Email Address
• City or Location
• Product or Service Requirement
• Project or Business Requirement
• Message or Enquiry Details
• Information submitted through quotation forms
• Information provided through contact forms
• Other information you voluntarily provide to us

We only request information that is reasonably necessary to respond to your enquiry or provide the requested information or services.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard web technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate time spent on pages
• Referring website
• Website interaction information
• General usage and technical information

This information may be used to understand how visitors use our website and to improve its performance, security and user experience.

3. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies are small files that may be stored on your device when you visit a website. We may use cookies for purposes such as:

• Website functionality
• User preferences
• Analytics
• Performance monitoring
• Understanding website usage
• Improving website content and experience

You can configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use the information you provide for legitimate business purposes, including:

• Responding to enquiries
• Providing requested information
• Preparing quotations
• Understanding your product or service requirements
• Contacting you regarding your enquiry
• Providing information about our products and services
• Coordinating sales or technical discussions
• Improving our website
• Improving our products and services
• Managing customer communications
• Preventing fraudulent or unauthorized activity
• Maintaining website security
• Complying with applicable legal requirements

We will use your information only for purposes reasonably related to the interaction or request for which it was provided, subject to applicable law.

5. Enquiry & Contact Forms

When you submit information through a contact, enquiry or quotation form, the information may be used by our team to respond to your request. For example, if you request information about:

• UPS Solutions
• Battery Solutions
• Inverter Solutions
• Voltage Stabilizers
• Battery Chargers
• HT Equipment Supply & Installation
• Electrical AMC Services
• Supply Chain Management
• Thermal Management Solutions
• Power Backup Accessories
• Isolation Transformer Solutions

we may use the information you submit to understand your requirement and contact you regarding the requested product or service.

6. WhatsApp Communication

Our website may provide WhatsApp-based enquiry or communication options. If you choose to contact us through WhatsApp, information shared through that platform may be subject to WhatsApp's own terms and privacy policies.

Northern Electrical does not control the privacy practices, security or policies of third-party communication platforms. We recommend reviewing the applicable third-party privacy policy before sharing sensitive or confidential information through external platforms.

7. How We Share Information

We do not intend to sell or rent your personal information to third parties. Your information may be shared where reasonably necessary for legitimate business, technical or legal purposes, including with:

• Authorized employees or representatives
• Service providers supporting our website
• Hosting or technology providers
• Communication service providers
• Technical or business partners where necessary to fulfil your request
• Professional advisors
• Government or regulatory authorities where legally required

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

8. Third-Party Services

Our website may use third-party services for functions such as:

• Website analytics
• Hosting
• Security
• Communication
• Forms
• Maps
• Social media
• Website performance
• Advertising, where applicable

These third parties may process certain information according to their own privacy policies and terms. Northern Electrical does not control the privacy practices of third-party services.

9. External Links

Our website may contain links to external websites, manufacturer websites, social media platforms or other third-party resources.

If you click an external link, you will leave our website and may become subject to the privacy policy of the external website. We are not responsible for the privacy practices, security or content of third-party websites.

10. Data Security

We take reasonable measures to protect the personal information submitted through our website. Depending on the nature of the information and the systems involved, security measures may include:

• Access controls
• Secure website technologies
• Limited access to personal information
• Technical safeguards
• Monitoring for unauthorized activity
• Appropriate administrative procedures

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to your enquiry
• Provide requested services
• Maintain business records
• Fulfil contractual or commercial requirements
• Resolve disputes
• Meet legal or regulatory obligations
• Maintain security and prevent misuse

The retention period may vary depending on the type and purpose of the information. When personal information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and business requirements.

12. Your Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw certain communications
• Ask questions about how your information is used

To make a request, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.

13. Marketing Communications

Where permitted by applicable law, we may contact you regarding products, services or business information that may be relevant to your enquiry or interests.

You may request that we stop sending non-essential marketing communications by contacting us. Please note that even if you opt out of marketing communications, we may still contact you regarding an existing enquiry, quotation, transaction, service requirement or other necessary business communication.

14. Children's Privacy

Our website is intended primarily for businesses, professionals and general users and is not specifically directed toward children. We do not knowingly collect personal information from children for the purpose of providing business services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. Business & Technical Information

If you submit information about your business, project, electrical infrastructure or technical requirements, we recommend that you do not provide confidential or highly sensitive information through a publicly accessible form unless specifically requested.

Examples may include:

• Confidential technical drawings
• Proprietary designs
• Passwords
• Financial account credentials
• Security credentials
• Other highly confidential information

Where confidential information is required for a project, appropriate arrangements may be established separately.

16. Data Accuracy

We encourage you to provide accurate and current information when submitting an enquiry. If the information you provide changes, you may contact us to request an update where appropriate.

We are not responsible for problems resulting from inaccurate, incomplete or misleading information voluntarily submitted by a user.

17. International Data Transfers

Depending on the technology providers and services used to operate our website, certain information may be processed or stored in locations outside your state or country. Where applicable, such processing will be subject to appropriate contractual, technical or legal safeguards and applicable data protection requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business operations
• Website functionality
• Products and services
• Technology
• Applicable laws
• Regulatory requirements
• Privacy practices

When we make changes, we may update the “Last Updated” date at the top of this page. We encourage visitors to review this page periodically to stay informed about how we handle personal information.

19. Limitation of Liability

While we take reasonable measures to protect personal information, no online system can guarantee complete protection against every possible security incident.

Northern Electrical shall not be responsible for unauthorized access or disclosure resulting solely from circumstances beyond our reasonable control, subject to applicable law. Nothing in this Privacy Policy is intended to limit any rights or protections that cannot legally be excluded.

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable legal jurisdiction in India.

The company should have the final jurisdiction wording reviewed by its legal advisor before publication.

21. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us.

Privacy Enquiries

For privacy-related questions or requests, please contact us using the details above. We will review your request and respond within a reasonable period, subject to applicable legal requirements.